Listen to and understand our customers’ needs and concerns.
Fully and openly communicate all appropriate information with our customers, employees and vendors.
Focus on our customers’ needs and earn their respect by building long-term partnerships based on mutual trust, respect and full-line service.
Be open and fair in all our dealings with customers. Pledge all our efforts to deliver what we promise on time and accurately.
Be committed to excellence in the quality of our products, service, and in the knowledge of the proper application of our products to fill the customer’s needs.
Operate our business in conformance with the highest standards of performance and business ethics.
Provide our customers service that is clearly “legendary”, and respond to all requests in the fastest possible manner.
We expect a fair profit and prompt payment for the services we provide.
We will always help our customers select the most economical product for their applications.
We will share our success through recognition and celebration, and always encourage our employees to enjoy what they do for a living.
We will be dedicated to employee development and training.
We will measure our performance, hold people accountable and empower our employees to do what’s required to get the job done.
Telephones will always be answered by people, not machines.
We will maintain an open door policy with all our employees.
We will always prefer to maintain a family atmosphere within our company.
We will always seek the most talented people available for any job, striving first to promote from within.